What are Aggregated Reviews?
Not all reviews displayed in YouGotRated may have been posted directly on our site. Merchants may display reviews that heve been posted by users on other review platforms, especially those that sell their products in many different online venues (like Amazon, eBay, Etsy, etc). By being able to combine all of their reviews together, aggregated reviews provide Users with the ability to make a better-informed decision about the merchant they are considering doing business with.
How does YouGotRated verify reviews?
When a user submits a review, they are required to provide their name and a valid email address to ensure that should a review be called into question, we have a valid means of contacting them.
If the validity of a review is questioned by a member, Our Review Team initiate a verification request in order to maintain transparency and ensure that the review is legitimate. Any account or user known for posting or submitting false reviews may be banned from the site.
We cannot guarantee the validity of every review in our system. However, we take reviews seriously and work hard to maintain the integrity of our ratings and review system.
Who is Responsible for Review Content?
The reviewer is responsible for the content they have posted.
YouGotRated does not act as a publisher and has not “published” the content posted by users. Under Section 230 of the Communications Decency Act (“CDA”), YouGotRated acts as an “interactive service." The CDA provides in part, “No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider.” The CDA further states no cause of action may be brought and no liability may be imposed under any State or local law that is inconsistent with this section.”
An “interactive computer service” means any information service, system, or access software provider that provides or enables computer access by multiple users to a computer server. YouGotRated clearly falls within the interactive computer service definition and is specifically the type of entity that Congress protected under the CDA.
How should I respond to a negative review?
Poor reviews can sometimes be difficult to swallow. Here are some things to think about when getting a poor review:
DON'T overestimate the impact of a single negative review. It happens to even the best businesses. In fact, in speaking to YouGotRated users, we've learned that negative reviews sprinkled in with favorable reviews often act to enhance the credibility of the positive reviews by illustrating the honesty and openness of the YouGotRated community. That said, if you see a trend of negative reviews, you may want to take this feedback and determine if there is a way to improve your business.
DON'T lash out at the people who have written negative reviews about you. Tempting as that may be, we see that backfiring in some cases as the YouGotRated community may up the ante and even engage in "vigilante justice" by spreading more negativity (see below for alternative).
DO thank reviewers for writing about your business but consider waiting 48 hours before responding to any negative reviews as a cooling-off mechanism. Be sure to put yourself in the mindset of your customer, and recognize that your tone may come across as defensive, so tread lightly.
DO take the feedback to heart... but remember that each review is just one single opinion, and it's the entire set of the YouGotRated reviews together that really matters most.
As the reviewed business, you can also:
- Respond to reviews to offer your perspective. To do so, click 'Respond' under the review in question.
- Contact former clients and invite them to write reviews of your business.
How do I dispute a review on YouGotRated?
If you believe a review you've received on your YouGotRated storefront is fraudulent, you can 'dispute' it from within your account and choose the 'reason' for dispute and click 'Submit Dispute'
*Please note the reasons YouGotRated will consider removing a review:
- The review is false or has been posted by your competitors - Contains profane, vulgar, racist, or adult material - A court ruling has been issued to remove this review
- Contains personally identifiable information such as your address, date of birth, etc. - Is incorrectly tagged to your business when it clearly belongs to a different business - Duplicate of another review
If your dispute does not follow under one of the above reasons, please consider writing a 'response' to the review instead.
Ratings and Review Dispute Process
Members may use the built-in Review Dispute Tool provided in the YouGotRated Merchant Member interface to initiate a Review Dispute. All merchant members in receipt of a review will have the opportunity to respond publicly to the feedback within the YouGotRated interface. The Review Dispute process can take up to four (4) weeks, depending on the responsiveness of all parties involved.
Once a review is disputed, the following process occurs: 1) The Review is temporarily inactivated and blocked from public view
2) YouGotRated staff will reach out to the reviewer with the contact information available in our system to to validate the review.
3) Once contacted, the reviewer will have seven (7) days to provide validation:
- If the proof of business is obtained and validated, YouGotRated staff will notify the merchant that the review has been verified, and that the review will be reinstated within two (2) weeks from the date of the notification. This allows the Merchant Member enough time to addressed any issues and satisfy the needs of the consumer. If a resolution is reached between the Consumer and the Merchant, the post will be permanently removed from the Merchant’s profile.
- If a proof of business is not provided within seven (7) days, YouGotRated staff will notify the merchant that the review was NOT validated. The review will be permanently removed from the Merchant’s Profile.
*Note: YouGotRated staff does not edit reviews: Only reviewers can edit, change or delete their review at any time.
In order to ensure the timeliness of the Review Dispute process, we encourage all users to provide valid, current contact information and respond to YouGotRated staff in a timely fashion.
Disputed Reviews FAQ
YouGotRated does not allow reviews to be posted by non-clients, employees of a merchant or other merchants that can be competitors of the business being reviewed. However if a legitimate client posts a review, then their feedback is permitted - whether negative, positve or neutral.
Below are frequently asked questions about YouGotRated review dispute process.
Does YouGotRated verify the content of reviews posted on the site?
No. YouGotRated does not make judgments on the veracity of opinions or statements made in a review. Reviews are the sole opinion of the author and content is neither confirmed nor proven incorrect by youGotRated.
YouGotRated will ONLY confirm if a review has been posted by a legitimate client of a merchant in the event of a dispute.
How do I formally dispute a review from my profile?
What does the verification process entail?
As soon as a merchant submits a review dispute, that review is temporarily inactivated from public view. The YouGotRated Dispute Team will look into the dispute case and reach out to the reviewer to verify the review, OR if the review clearly violates our Terms and Conditions, the review will be immediately removed.
Why did you allow this review to be published?
Please remember, only the reviewer is responsible for any opinions or content they post on our platform. YouGotRated does not act as a publisher and has not "published" the content posted by reviewers.
What can I do if a review is reinstated?
Nobody enjoys getting a negative review, and it's even worse if you think it violates your legal rights. However, consider the consequences before you get your lawyer on the phone. Defamation suits are notoriously expensive and difficult to win. Worse, they are very public - we can point to countless examples where crusading lawyers have only done their clients harm by drawing attention to posts that would otherwise have been ignored by most rational customers.
Instead, we recommend reaching out to the customer to discuss how their expectations were not met and how to best resolve any outstanding issues. Reviewers have the ability to updtae or edit their review at any time. This happens more frequently than you might assume!
Or, if this customer does not want to resolve their issues, then your best course of action would be to respond to the review. Formulate an empathetic, professional response that directly addresses any of the customer's concerns. Remember, responses are not only a direct response to the customer who posted the review, but more importantly content that future potential clients might read - so make sure it is professional and polite!